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Terms & Conditions

Doing Business with MultiMediaPros and StreamCasting

Conducting business in a fast-paced, tight-deadline global marketplace can be complex. It is our goal to make both the creative and administrative processes as efficient as possible when working with us. Please note the following policies:

Payment Methods

We accept Credit Card (Mastercard, Visa, American Express and Discover), PayPal, Check, Money Order and Wire Transfer for work performed. Check and Money Order payments should be sent to:

MultiMediaPros, Inc.
P.O. Box 1017
Saugus, MA 01906

Check payments must clear our local bank to be considered collected. Returned checks are subject to a $35 fee and loss of check payment privileges.

Credit Card payments can be made by calling our office. If using PayPal, you do not need to join PayPal to send us a payment via their service. Our PayPal address is: biling@MultiMediaPros.com

Wire Transfers must be made via prior arrangement with us. Any fees assessed to us by our bank must be paid by the sender.

Terms

All invoices are due upon receipt.

A deposit of at least 50% is required prior to work commencing for new clients or those without a satisfactory D&B rating. For existing clients we require a minimum 33% deposit prior to starting work with the balance due upon delivery. Projects under $200 will require payment in full upfront. Out-of-pocket expenses will be detailed in our arrangement and payment is expected at the time of expenditure.

Recurring monthly charges such as web or streaming media hosting are to be settled to a credit or debit card on file. Charges for monthly services will appear on your credit card, which may also be used as your receipt.  If further receipts are required please send an email to billing@MultiMediaPros.com. All streaming media accounts must have a valid credit or debit card on file at all times. If you wish to cancel your recurring monthly service, notification must be received by sending an email to: billing@MultiMediaPros.com with full account details. This procedure is for your protection and for our own documentation. Pro-rated refunds are not given for unused plan bandwidth or storage. All accounts continue month-to-month until we receive a cancellation request in writing to our billing department. Cancellations must be made no less than 5 business days prior to the next billing cycle.

Once a project is underway, a majority of our communication with you is via our online project manager or email. This is the best way to work efficiently and accurately. Projects requiring frequent telephone or in-person meetings will be subject to additional billable time.

Other terms may apply depending on the scope and size of the project.